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Post purchase CX - your competitive advantage

Transform your customer's post purchase journey on every touchpoint during the delivery and returns.

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Why post purchase is important?

Brands using Quiqup typically see an improvement of

-23%

Customer service cost reduction

98%

WhatsApp notification open rate

56%

WhatsApp notification CTR

+32%

Customer satisfaction increase

Average review: 4.8/5 ⭐⭐⭐⭐⭐

Over 2311+ reviews on Google Business

"Thank you for your excellent service. Found my items in front of my door, securely placed on my door mat with superb packaging. Delivered the items on time. Most of all Driver is very patient and polite. Thanks to the whole team and keep up the good work!"

Happy Quiqup's Partners Customer

Improve post purchase experience

Order management & tracking

Estimated delivery time

Live delivery tracking

Proactive order notifications

Return order in 1 day

Reduce "Where is my order?"

Let’s talk about post purchase solution

Estimated delivery time

With Quiqup, deliver accurate estimated delivery times to your customers and instil confidence in your brand.

Our reliable logistics and delivery services ensure that your customers know exactly when to expect their purchases, reducing uncertainty and boosting satisfaction.

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Live delivery tracking

Quiqup's live delivery tracking feature allows your customers to monitor their orders in real-time.

This level of transparency reduces anxiety, increases customer satisfaction, and creates a superior post-purchase experience.

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Proactive order notifications

We provide proactive order notifications to update your customers about their order status.

This service reduces customer anxiety, builds trust, and enhances the post-purchase experience by informing the customer at every journey step.

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Return order in 1 day

Quiqup's efficient return services allow customers to return their orders within just one day, including weekends.

This quick, hassle-free return process minimises inconvenience and reinforces your commitment to customer satisfaction, setting you apart in today's competitive eCommerce landscape.

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Reduce WISMO

By offering live delivery tracking and regular order updates, Quiqup significantly reduces the number of "Where is my order?" (WISMO) inquiries.

This helps lower customer service costs and enhances your brand's reputation for reliable and transparent service.

Did you know each query costs brands: AED 8-15?

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Improve post purchase experience

Customer engagement & support

Live customer support

Consistent branding

Up & cross-sell (coming soon)

Customer reviews (coming soon)

Let’s talk about post purchase solution

Live customer support

At Quiqup, we believe in providing superior service every step of the way on a call, WhatsApp or email.

Our live customer support ensures that your customers' queries and concerns are addressed promptly and effectively, enhancing their overall experience and loyalty towards your brand.

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Consistent branding

Quiqup helps maintain consistent branding across all customer touchpoints, from purchase to delivery.

Our dedicated service ensures your brand's voice and values are upheld, creating a seamless customer experience that reflects your brand's commitment to quality service.

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Up & cross-sell (coming soon)

Exciting new features are coming at Quiqup, including the ability to up-sell and cross-sell.

This addition will enable your brand to maximise the value of each customer interaction, presenting relevant products to increase overall sales and customer satisfaction.

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